In accordance with the provisions of the General Law for the Defense of Consumers and Users, the Buyer shall have, for its online Purchases, a withdrawal period of fourteen (14) days from the date of receipt of the Gift of Experiences, without having to justify reasons or pay penalties. This right of withdrawal does not apply to In-Store Purchases or Online Purchases made through a Company credit generated after an exchange.
The Buyer may exercise its right of withdrawal:
- By email to mandalaibiza@gmail.com or by post to Mandala Gonzalez Cano SL- Customer Service - Calle Aragón 34 Bajo izquierda, 07800 Ibiza
- - Either in writing sent by e-mail or by post to the above addresses, to inform the Company of your clear and unequivocal decision to withdraw from your online Purchase;
However, the following information must be communicated by the Buyer:
- - Your first and last name
- - The order number
- - The name of the person who received the corresponding voucher
- - The corresponding Gift Voucher number
Once the Company has received the withdrawal request, it shall immediately send the Purchaser an acknowledgement of receipt of the withdrawal on a durable medium (e-mail).
Any withdrawal requested in accordance with the terms of this article will result in a refund of all amounts paid, including shipping charges corresponding to the standard cost, within fourteen (14) days from the date on which the Buyer has informed the Company of its decision to withdraw.
Reimbursement will be made (at no cost to Buyer) in accordance with the means of payment used for the initial transaction, except with Buyer's prior express acceptance of other means of reimbursement.
After use of the right of withdrawal by the Purchaser, the Gift Voucher that is the subject of the withdrawal can no longer be used.